Frequently Asked Questions
What healthcare services do you provide?
We provide Physiotherapy, Exercise Physiology, Dietetics, Occupational Therapy, Hydrotherapy and Clinical Pilates services. We specialise in mobile healthcare.
Who do we work with?
We provide healthcare services to all members of our community. We often work with Seniors, NDIS, Post Operative, Private Patients and Kids.
What is mobile healthcare?
Usually it means our healthcare professionals visit you in your own home. We provide personalised care in a familiar and comfortable environment. It’s easy and convenient, we bring the clinic to you!
If it is one of our other services like Hydrotherapy, Group Classes or Clinical Pilates, then our Physio’s and Exercise Physiologists will meet you at your local pool, hall or Pilates studio.
If there is a local park, gym or walking track that suits you – we can meet you there too!
How does mobile healthcare compare to clinic visits?
In-home healthcare offers the same professional care as a clinic but with added convenience and comfort. You receive one-on-one attention without the need to travel, which can be especially beneficial for those with mobility issues or tight schedules.
Is mobile healthcare effective?
Absolutely! Our healthcare professionals are fully equipped to deliver comprehensive care at your home. This includes tailored exercises and treatments that align with those offered in clinics.
What are the benefits of receiving healthcare at home?
- Comfort and Familiarity: Being in your own space can enhance relaxation and focus.
- Time-Saving: No need to commute, making it ideal for busy individuals.
- Personalised Care: Therapists can better understand your needs and lifestyle by seeing your living environment.
- Privacy and Safety: Particularly beneficial during times when reducing exposure to public places is preferred.
- Are there any additional costs for mobile services?
Are there any additional costs for mobile services?
Our pricing is competitive with clinic-based services, considering the added convenience and personalised care you receive at home.
How do I prepare for a home visit?
Just ensure a small space is available for the therapist to work in. We bring all the necessary equipment. Comfortable clothing is recommended.
Is my home suitable for healthcare sessions?
Most homes are suitable. Our healthcare professionals can adapt to various spaces, ensuring effective treatment regardless of your home layout.
How do I schedule a home visit?
Simply call us or book online. We offer flexible scheduling to fit your lifestyle.
Are your therapists qualified?
Yes, all our therapists are licensed, experienced, and receive ongoing training to stay updated with the latest healthcare practices.
What measures are taken to ensure hygiene and safety during home visits?
Our therapists adhere to strict hygiene protocols, including using sanitised equipment and wearing personal protective equipment to ensure your safety and comfort.
Do you see private clients? Which Private Health Funds do we accept?
Yes, we see private clients. All major Health funds accepted including:
Please see our list of all accepted private health funds.
Can I access your service with My Aged Care or NDIS funding?
Yes, we support clients with My Aged Care or NDIS funding. Our team can assist you in navigating the process to ensure you receive the care you need by working with your support coordinator or aged care provider. Call us on (02) 4202 3874.
Do you offer healthcare services in locations other than my home?
When it comes to providing great care, we’re flexible and can meet you wherever is most convenient – be it a park, gym, or pool. Our goal is to make healthcare accessible and tailored to your lifestyle
What our clients have to say about mobile care
Physio, My Aged Care: Home Care Package.
“Staff are focused only on my physio appointment and not trying to juggle two or more appointments at once.
Comfortable and less stressful in your own home. Allows more privacy, so no other customers listening and knowing your business.
Less stress with physio at home instead of driving to appointments if you are able to or trying to find someone to take you. Having to find parking that’s close pending on your injury and dealing with unsuitable/uneven pathways to walk on.”
Exercise Physiology, Private Client
“Have found all personal contact is always polite and respectful. The visits to our home are punctual and at times convenient for me.
Because of my fluctuating health situation (Parkinson’s) the in-home physio visits are a boon for me. The program Kade has initiated for me has helped me gain more confidence in steadiness and balance. Regular progress checks are made and kept for his future reference.”
NDIS Physiotherapy
“I like in-home Physio as it makes access to physio much less stressful due to my mobility & vision impairments.
I appreciate how polite they are & how they are very good at their job, helping me to achieve my goals.”
Exercise Physiology, Private Client
“Maddox has really enjoyed working with Demi to reach his goals.
Initially Maddox lacked confidence in his ability to do physical activity but has become more confident in himself and finds her sessions at home and at childcare fun.
Thanks for your hard work Demi.”
Enjoy the convenience of healthcare without visiting a clinic.
Book for Myself
Refer Someone Else
Full Service, in-Home Physiotherapy for:
- Private Health Insurance
- Post-Operative
- Hospital in home
- MyAgedCare
- NDIS
- STRC
- HTP
- CTP
- Work Cover
- Medicare Chronic Conditions
